Social Housing Water & Sewage Services
Problems with water pipe work and sewerage are distressing and we understand some of your clients will be particularly sensitive or vulnerable.
Whether you are managing the repairs or surveying the issues you will be pleased to know that we can deal with your customers directly and keep them up-to-date with progress on the jobs that you have entrusted to us.
We will liaise with your customer directly and keep them in the loop as the works progress. We will programme the works on an agreed time and date, to provide you with certainty about when things are going to happen, and to minimize the inconvenience to your customers and ensure that they are happy. We will strive to keep noise, mess and disruption to a minimum and work to ensure that even the most demanding of situations is handled smoothly.
Our job management system and accounts are integrated, so you can be sure that from your initial call right the way through to the final invoice we have got it covered. When you call our office you will be connected straight to one of our team who will be able to advise you about progress with the work at any stage of the job. No menus, no queues, no waiting, just expert advice when you need it.
As experts in water distribution most of our work is delivered outside the fabric of your properties, on external underground mains and services. We typically deliver work up to the point-of-entry in to the building or the internal riser to flats and other communal accommodation generally terminating at the internal stop tap within the property. At this point your own plumbers usually take over. Within communal developments we will renew larger diameter internal service pipe work to the various premises, e.g. large bore rising pipe work within blocks of flats.
We are also happy to install water meters to individual premises and can set up outreaders or remote-reading systems for developments that feature BMS systems.
- Service pipes
- Water service pipes (Also known as communication pipes)
- Water mains
- Internal risers
- Stop taps
- Control valves
- Water tanks
Where possible we utilise thrust boring – also known as moling – to introduce new service pipe work, reducing the amount of excavation and minimizing disruption to paths, driveways, gardens and your residents.
We reinstate the property to as close to its original condition as possible.
Check out some of our work by going onto our Case Study page.
We will endeavour to meet your Service Level Agreement response times and complete all repair work within the targeted timescales. Once you have notified us with a repair request we will manage the repair process and liaise directly with your client and/or surveyors to get the problem solved as quickly as possible, with minimum disruption for your client. Our services to Social Landlords include:
- Leak detection services
- Outside leaks repaired
- Internal leaks repaired
- Underground water leaks repaired
- Service pipe repairs and replacement
- Water mains repairs and replacement
- Control valves, hydrant and stop cock replacement
- Pressure & flow problems identified and resolved
If your client at a property has special needs our job management system allows us to log this information and advise our attending engineer; allowing them to be aware and respond in the most appropriate way to your client.
Our way of working is flexible and we aim to deliver best value to you, so if we receive an instruction from you to undertake work but we identify a significant problem with the asset when we attend we will contact you to let you know. At that point we can usually make a temporary repair and advise you of our recommendation to resolve any issue. Wherever possible we will provide a quotation for the job.
We offer a wide range of services to provide you with all aspects of the design and specification of a new water or sewage system, including the complete design;
- Storage; reservoir, tank and wet well selection
- Pipe sizing; mains, drains and sewer laterals
- Flow and pressure regimes; pump sizing and selection, booster pumps and sewage pumping stations, pressure control, flow-modulation
- Water and sewage treatment
Our complete service includes design, specification and detailing of systems.
As well as system design our Engineer can provide guidance on specific needs concerning system performance such as;
- Water; poor pressure, low flow, leakage and wastage
- Sewerage; periodic blockage, surcharging, effluent quality, or smell.
We also conduct system surveys to map your services and produce detailed drawings or system schematics in .pdf or AutoCAD format. Schematic drawings can be particularly useful in supporting your legionella risk assessments and are recommended within L8 (the approved Code of Practice for the Control of Legionnaire’s Disease) and HSG274 (the health and safety guidance supporting the Code of Practice).
Our servicing contracts are tailored to your asset portfolio and we have the resources to manage a single asset or several hundred.
Please contact us with a description of the equipment or make, model and serial number if available and we will produce a quote to service the equipment to the manufacturers specifications.
Our full listing of servicing is just below. Take a browse at what we can help you with.
Septic Tanks & Cesspools
- Regular inspection of septic tanks combined with an appropriately timed de-sludging regime significantly reduces the risk of blockages and sewage back-up, whilst delivering least-cost maintenance of the asset. Failures of the sewerage system are costly in terms of both management and operational time, as well as distressing for your client. Regular maintenance will also help to extend the life of an infiltration field, improving the value of the asset and deferring capital replacement costs.
- Regular inspection of cesspools with an appropriately timed emptying regime similarly reduces the risk of blockages and delivers least-cost maintenance for these assets.
Sewage Treatment Plants
- Regular maintenance of sewage treatment plants is an important aspect of their operation. Mechanical components that have broken down or operate below their optimum capacity will impair the performance of the plant, placing a greater impact on the environment and potentially leading to a failure of the Permitted standard for the site. When major failures occur this can often be combined with noise and smell issues and puts the organisation into conflict with the regulatory bodies, aside from the difficulties, time and costs associated with managing client expectations. We service and maintain all of the leading manufacturer’s package plants.
- Regular maintenance of pumping plant significantly reduces the risk of pump failure and improves the prospect of maintaining flows to the receiving sewer. Whilst pumping stations are designed to provide some storage it will often only amount to an hour or so of operation at the design flow of the station and so trying to avoid failures through regular maintenance is cost-effective. Station failure will usually result in sewage backing up through the system, which can be alarming for users, and there are the obvious risks of surcharge with its consequences for the environment and the challenges of cleaning up afterwards.
Water Treatment Plants
- Maintenance and inspection of water treatment plants is a key element of maintaining water quality. Treatment plants require inspection, and many items of plant can go out of adjustment over a period of time and so need checking to see that they are operating as required, with correction as necessary. Plant that feature the use of filters require the filters to be cleaned or replaced. Lamps on UV systems require changing and glass elements cleaning.
Water Storage, Reservoirs & Tanks
- We undertake inspections of tanks and reservoirs to check water quality, operation of mechanical components, cleanliness of the chambers and can advise upon the configuration of the tank(s) and storage volumes to best maintain the balance between the quality of the water stored and sufficiency of supply. We undertake cleaning and disinfection of all water storage vessels. An effective inspection, sampling and testing regime is a key element of L8.
Legionella Sampling & Temperature Checking
- We conduct Risk Assessments under L8 (the approved Code of Practice for the Control of Legionnaire’s Disease) and HSG274 (the health and safety guidance supporting the Code of Practice). We also offer the full range of monitoring services: temperature checking, sampling, inspection. We survey water systems and prepare system schematics to help support your Legionella management.
Social Housing Case Studies
We wanted to write to say how pleased we all were with the work that you and all of your team, particularly Zack and Chris, put in here. Thank you again to the whole team.
Mr & Mrs P